Pioneer BPO Solutions Pvt. Ltd. offers BPO quality assurance services to increase sales and enhance customer satisfaction as well as gather important business intelligence.

Quality Assurance is a must for measuring efficiency and effectiveness of business processes. Through our Quality Assurance offering, we assist companies in identifying opportunities and deriving actions to improve their processes, sales conversion and customer satisfaction. We also provide intelligent data with the help of our Call Center Quality Monitoring program that produces insight which will drive business improvements. An effective quality assurance model and plan help us deliver better sales results, improve customer experience, and ensure all regulatory and compliance requirements are met consistently.

All of our business process outsourcing communication is augmented by our quality assurance team to ensure that every interaction is positive and we are continually improving. We also leverage this information to uncover business intelligence data to understand customer perceptions on promotions, pricing and competitive offerings.

You can view your quality metrics at any time through our quality reports and analytics. In a single report, you can easily track quality scores, calibration variance, agent performance, and much more. We also provide a host of ad-hoc reports to meet all of your reporting and business needs.

Our clients have seen the following results with our Quality Assurance Services:

  • 12% Increase in Customer Satisfaction
  • 22% Increase in Average Order Value
  • 35% Reduction in Average Handle Time
  • 45% Reduction in Agent Turnovers
  • 200% Increase in Agent Productivity