INTRODUCTION

Introducing Pioneer Bpo solutions Pvt. Ltd.


Pioneer Bpo Solutions Pvt. Ltd. is a leading provider of contact management Services. With over 15 years experience, Pioneer BPO Solutions Pvt. Ltd’s objective is to help our customers achieve greater operational efficiency through their contact centre processes, as well as to provide them with the latest functionality so they can deliver an excellent customer experience. We are uniquely focused on helping companies deliver superior customer experiences through the optimal mix of agents, technology, and aptitude.

Our rich functionality is available in modular form which means you can specify the tools that are right for your business at any given time safe in the knowledge that you only pay for what you use. This building block approach is a key to the principles of contact-centre-as-a-service (CCaaS) which ensures our customers achieve maximum operational and cost efficiency.

Highly flexible and scalable Pioneer BPO Solutions Pvt. Ltd's contact centre solutions can be adapted to accommodate from one to several hundred concurrent agents using any device, in any location and integrates with multiple applications seamlessly.

Today Pioneer BPO Solutions Pvt. Ltd. provides contact centre services to over 50 organizations in USA, UK & Canada. Automatic lead selection or lead steering is also intended to improve efficiencies, both for inbound and outbound campaigns. All centre staff are often organized into a multi-tier support system for more efficient handling of calls. We are Experts in Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, it makes more efficient use of agent time as each type of agent (inbound or outbound) can handle the overflow of the other.

Delivering Remarkable Sales, Service and Technology Solutions


At Pioneer BPO Solutions Pvt. Ltd. we understand the importance of the relationship between a company and its customers. That's why all of our sales, service and technology solutions are driven by the 'voice of the customer'. Through our stringent QA process, we record 100% of all voice and chat interactions and evaluate our agents to ensure an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction to drive strategic recommendations for continued sales and service improvements. And we do everything with the highest integrity and quality possible. These differences allow us to provide superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.